Purchasing Information
Hi there!
I want you to absolutely love your new artwork. In case you have any concerns or queries, please feel free to contact me in advance at info@dawnrodger.art
I have made sure that the photographs taken of the artworks represent them as accurately as possible in terms of size and colour. However, please keep in mind that there may be slight variations due to different browsers, devices, and screen settings.
Purchasing
All artworks are signed on the front and come with a Certificate of Authenticity attached to the reverse with an individual catalogue number which is recorded in an artwork ledger to establish provenance.
Oil paintings on canvas are supplied ready to hang with suitable fixings attached to the back to allow you to install and enjoy your new painting as soon as you've decided where in your home to put it. Some paintings are already framed (usually in order to be part of an exhibition). This is indicated in the artwork's description and included in the price listed.
Drawings and works on paper are sold unframed to avoid the costs and insurance implications of posting glazed items. Most works are of a standard size and so can be easily mounted and framed in keeping with your own taste at a reasonable cost. Postcard sized and mini artworks are supplied already in mounts (also called a passepartout) secured using archival hinging tape.
Payments are securely processed through PayPal in British Pounds Sterling. You can make a purchase without a PayPal account by using your regular debit or credit card through the PayPal service. Rest assured that your debit/credit card details will not be stored. Additionally, you have the option to use PayPal credit to set up a convenient payment plan to spread the purchase over a longer period.
Delivery/Shipping
Artworks will be carefully packaged and shipped with 3 working days. For safe delivery, I use couriers such as DHL and UPS with full insurance and tracking. For U.K. addresses, I may also use the Royal Mail tracked service for smaller artworks on paper if it's more expedient. I will email you with the tracking details once your artwork has been despatched, so that you can follow its journey and anticipate its arrival.
Delivery is free of charge to addresses within the UK.
International shipping is available to most countries and calculated in your shopping cart, based on the weight/number of artworks and destination country. If the delivery option doesn't appear, please contact me and I'll be happy to provide an individualised quote. Please be aware that there are certain countries that I won't be able to ship to due to ongoing conflicts, economic sanctions, and other delivery constraints. Shipments outside the UK may be subject to import duties and taxes according to the destination country. Any additional charges are the customer's responsibility so please check with your country’s customs office to find out if additional costs are applicable and what they will be prior to purchasing. This information is usually readily available online.
Returns
I want to make sure you are completely satisfied with your new acquisition, so I offer a flexible return agreement. If for any reason, the artworks does not meet your expectations, you have 14 days to contact me via email and request a refund. Once we have agreed on the return, all you need to do is carefully pack the piece and arrange for it to be returned using the same service with which it was sent to you. Once the artwork is safely back with me, I will process a full refund of the price of the artwork within 14 days.
All work is extremely well packed and carefully wrapped. In the very rare case that you receive a work that has been damaged in transit, please take photographs of the damage and packaging and contact me by email within 7 days. This allows me to raise an insurance claim with the courier and issue you with a full refund.
Privacy Policy
Your personal information will be used solely to fulfill your order and will only include your name, delivery address, contact telephone and email. Please note that I do not store any financial details. Your personal information will never be sold, distributed, or leased to third parties. I may occasionally use your contact details to send you information about my work; however if you would prefer not to receive these updates, please let me know. Please be reassured that your personal data will be stored securely.